Patient Financial Services

Patient satisfaction soars through a registration re-design

The Challenge:

A Midwest acute care hospital engaged The Tintari Group to move toward their goal of pre-registering 100% of scheduled patients. At project inception, only 45% of scheduled patients were pre-registered.

The Solution:

The Tintari Group updated the central scheduling system; redesigned process flows, established procedures, reallocated and trained staff.

The Result:

Calls to the scheduling area were handled more efficiently, wait times decreased and patient satisfaction soared. Within 6 months, the hospital achieved 90% pre-registration.